SIT50416 Diploma of Hospitality Management

Program Code SIT50416
CRICOS Course Code 091946G
Status of Training Product Current
Duration 52 weeks (including term break) 
Entry Requirements

Although there are no entry requirements outlined on, learners are required to meet the following minimum requirements:

All learners with English as Second Language (ESL) must demonstrate the English Proficiency of equivalent to IELTS 5.0 or equivalent, including TOEIC 620 and ISLPR overall 2+and other English scores accepted by Department of Home Affairs (DHA) such as TOEFL ‘PBT’ 500, TOEFL ‘iBT’ 35; PTE Academic 36; Cambridge English Advance 41; OET ‘Pass’.

Alternatively, learners can request to sit for Qii’s Internal Language, Literacy and Numeracy test and achieve the following results. This also applies to all domestic students:

  • 3 in Speaking and Learning
  • 2 in Numeracy, Writing and Reading
*Any students who do not immediately meet the exact entry requirements by up to 1.0 of mark in any individual area of the test may be given additional exercises and LLN assessment material to build their skill knowledge to fill the entry requirements gap before commencing the course.
Intake Dates Regular intakes available 
Delivery Structure and Modes of Study

The full-time delivery involves 20 scheduled course contact hours per week.

To reach the 20 hours delivery requirement, each Unit of Study will have 2 days per week (14 hours) face-to-face classroom training and tutorial, and 6 hours of scheduled Course Related Information Session (CRIS).
Classes are scheduled with timetable provided to students during orientation.

In some cases, students may apply to complete up to one third of their course via distance learning. All distance learning, or ‘self-study’ Units will be timetabled to be completed alongside another face-to-face Unit and will be supported by scheduled tutorials for additional assistance should it be required.

Course fees (AUD) Tuition fee: $12,000
Enrolment fee: $250
Material fees: $750
Vocational placement To achieve this qualification, the candidate must have completed at least 36 service periods of work as detailed in the Assessment Requirements of the units of competency. Placement may be commenced during the delivery of the course; however, practical assessment for each Unit requiring placement will be conducted once the learning has been completed and theory assessments are deemed Satisfactory.

If the student is not already working in a position relating to this area of study, Qii will be able to assist in finding the placement. The Institute will first try to place the student with one of the signed placement partners if a suitable position is available, or alternatively we can provide additional guides and information packs to assist the student in securing their own placement. A Trainer from the institute will visit and assess all potential placement hosts and conduct a quality assurance assessment and complete a facilities checklist before signing an agreement.

Assessment Methods
  • Demonstration/Presentation
  • Oral Presentations
  • Research Projects, including group projects
  • Written tests in both short and long answer format
  • Evidence portfolios
  • Scenarios and simulated activities
  • Case studies
  • Role plays
  • Third party reports

Course Description

Course Description The targeted client group for this qualification are skilled operators within the hospitality industry or context wishing to further develop hospitality management skills with limited supervision.

Units of Competency

SITHIND004 Work effectively in hospitality service
SITXMGT002 Establish and conduct business relationships
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXGLC001 Research and comply with regulatory requirements
SITXWHS003 Implement and monitor work health and safety practices
SITXWHS001 Participate in safe work practices
BSBRSK501 Manage Risk
BSBDIV501 Manage diversity in the workplace
BSBITU312 Create electronic presentations
BSBCMM401 Make a presentation
SITXMPR007 Develop and implement marketing strategies
SITXMPR004 Coordinate marketing activities
BSBLDR502 Lead and manage effective workplace relationships
SITXHRM003 Lead and manage people
SITXCOM005 Manage conflict
SITHIND001 Use hygienic practices for hospitality services
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBMGT403 Implement continuous improvement
SITXHRM004 Recruit, select and induct staff
SITXHRM006 Monitor staff performance
SITXHRM002 Roster staff
SITXMGT001 Monitor work operations
BSBMGT517 Manage operational plan
SITXFIN002 Interpret financial information
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITHFAB002 Provide responsible service of alcohol


The skills and knowledge gained in this qualification may lead to further studies or employment in hospitality. On completion of this qualification, learners may seek further studies at any AQF6 or Advanced Diploma.

How to apply for this course

International students can apply either directly to Queensland International Institute or via an education agent. If you have questions about your application, you can:

  • Speak to a Qii staff member; please phone +61 (7) 3194 6549 and follow the prompts.
  • Send an email to Qii at [email protected] 


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