Queensland International Institute provides a strong support network to all students, with the aim to assist them in achieving their educational and personal goals. We are aware that whilst in Australia student’s may undergo drastic transitions in their life and study, our student support staff are available for free consultations to provide students with support, assistance or simply be there to listen to students’ issues. Some issues that students may wish to speak to Student Services about, include but are not limited to:

Educational problems
- Study skills
- Exam anxiety
- Learning difficulties
- Course choices, and course progress requirements

Personal problems
- Relationships
- Accommodation issues
- Stress, depression, and low self esteem
- Conflict
- Legal matters
- Personal safety

Other problems
- Complaints
- Harassment and discrimination
- Consumer protection
- Pathways to further education and training

Students are encouraged to approach their Trainer or our Student Service officers with any difficulties they may be experiencing in their study and/or personal lives. All students are able to access our guidance and support network, which may be done by contacting Student Services either by visiting Reception or emailing using the address below. Where required, such as where the student requires legal services or where students require further support or assistance, a student will be referred to external professional services such as Legal Aid or a professional counselor.

Qii’s designated Student Contact Officers are Gabriella (Gabby) and Gabriela:

Gabby is both Office Coordinator and Student Contact Officer. Currently based on Reception, Gabby should be your first point of contact if you have something you need to talk to us about. You can email Gabby on [email protected].

Gabriela is Qii’s other Student Contact Officer. Gabriela works closely with Gabby, so feel free to ask to speak to her if Gabby isn’t available. Gabriela can be emailed on [email protected]. Any other Qii staff member may be spoken to if both Gabriela and Gabby are unavailable.

Qii’s designated Student Welfare Officer is Karla:
Karla is Qii’s Registrar and Student Welfare Officer. Feel free to contact her regarding any enrolment and study-related issues. You can email Karla on [email protected].

Qii also requires each of its students to attend our comprehensive Orientation sessions, which provide guidance on the range of support services Qii offers its students. If you would like to book an appointment with Student Support, please email: [email protected].

Emergency and useful contacts
You may contact the following services if required:

 POLICE: 000
 FIRE: 000
 AMBULANCE (medical emergencies ONLY): 000
 Other health services: 1343 2584
 Electricity emergencies (power lines down, etc.): 131 962
 Queensland Emergencies Services Hotline (floods, storm damage, etc.): 132 500
 Legal Aid Brisbane (for legal advice): 1300 651 188

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